Privacy Policy

1. Introduction

This Privacy Policy describes how Roaming Events Private Limited ("Roaming Events", "Company", "we", "us", "our") collects, uses, processes, stores, transfers, and protects your personal data when you access or use our platform.

This Policy is designed to comply with:

• •General Data Protection Regulation (GDPR)
• •California Consumer Privacy Act (CCPA/CPRA)
• •Digital Personal Data Protection Act (DPDP – India)
• •Other applicable global privacy laws

By using our platform, you consent to the practices described in this Policy.

2. Scope

This Policy applies to:

• •Users browsing or purchasing tickets
• •Event organizers and promoters
• •Vendors, partners, sponsors
• •Website and app visitors

It does not apply to third-party platforms linked through our services.

3. Role of Roaming Events (important)

Depending on the situation:

• •We act as a Data Controller (for accounts, analytics, platform operations)
• •We act as a Data Processor (for organizer-managed event data)

This dual role is common for marketplace and event platforms.

4. Data we collect

4.1 Personal information

• •Name, email, phone number
• •Address, city, country
• •Date of birth (if required)
• •Profile details

4.2 Transaction data

• •Ticket purchases
• •Billing details
• •Payment confirmations

We do not store card details; payment is handled by secure payment gateways.

4.3 Event data

• •Event registrations
• •Attendee information
• •Preferences, special requests

4.4 Technical data

• •IP address
• •Device type
• •Browser and OS
• •Cookies and session data

4.5 Marketing and usage data

• •Platform interactions
• •Click behavior
• •Preferences

4.6 Third-party data

• •Social logins (Google, Facebook, etc.)
• •Payment processors (Stripe, PayPal)
• •Analytics providers

5. How we use your data

5.1 Service delivery

• •Account creation
• •Ticket booking
• •Event participation

5.2 Payments

• •Processing transactions
• •Fraud prevention

5.3 Communication

• •Ticket confirmations
• •Updates and alerts

5.4 Marketing (with consent)

• •Promotions
• •Event recommendations

5.5 Platform improvement

• •Analytics
• •Performance tracking

5.6 Legal compliance

• •Tax
• •Fraud detection
• •Regulatory requirements

6. Legal basis (GDPR)

We process data based on:

• •Contract performance
• •Legal obligations
• •Legitimate interests
• •Consent (for marketing)

7. Data sharing

We may share your data with:

7.1 Event organizers

• •To manage events and attendees
• •Organizers act as independent controllers where applicable

7.2 Service providers

• •Payment gateways
• •Hosting providers
• •Analytics tools

7.3 Legal authorities

If required by law.

7.4 Business transfers

Mergers, acquisitions, restructuring.

We do not sell personal data.

8. International data transfers

Your data may be transferred to the USA, Europe, India, and other jurisdictions. We use appropriate safeguards such as Standard Contractual Clauses (SCCs), industry security frameworks, and legal safeguards where required.

9. Data retention

We retain data:

• •As long as your account is active
• •For legal and tax purposes
• •For dispute resolution

Typical durations:

• •Account data: until deletion
• •Analytics data: up to 24–26 months
• •Support data: up to 24 months

10. Cookies and tracking

We use cookies to enable login, improve performance, and analyze usage. You can manage cookies via browser settings.

11. User rights (global)

Under GDPR / DPDP / CCPA you may have the right to access, correct, delete, withdraw consent, portability, restrict processing, and object to marketing.

California residents (CCPA)

Right to know, delete, correct, and opt-out where applicable.

India (DPDP)

Right to grievance redressal and to withdraw consent.

12. Data security

We use encryption (SSL/TLS), secure servers, access controls, and monitoring. No system is 100% secure.

13. Children's privacy

We do not knowingly collect data from children under 13 (US – COPPA) or under 16 (EU – GDPR) as applicable.

14. Third-party links

We are not responsible for external websites or third-party services.

15. Marketing communications

You may opt out anytime and unsubscribe via email.

16. Changes to policy

We may update this Policy at any time. Continued use constitutes acceptance.

17. Contact details

Roaming Events Private Limited

1209 Galaxy Blue Sapphire, Sector 4, Greater Noida, India